Accelerated Innovation

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Developing & Supporting High-Impact GenAI Solutions

Description

Developing & Supporting High-Impact GenAI Solutions focuses on the design, build, and maintenance of GenAI solutions that are robust, scalable, and aligned with real business needs. This capability ensures that GenAI solutions aren’t just pilots or prototypes, but sustainable assets that drive meaningful value across the organization.

Why it's Important

Many GenAI initiatives stall because they fail to move beyond experimentation into reliable, high-impact deployment. Without clear development and support practices, solutions can underdeliver, break down under scale, or erode trust. Building this capability empowers organizations to produce solutions that are effective, repeatable, and durable. It also strengthens collaboration between technical teams and business units, ensuring solutions stay aligned with evolving priorities. Ultimately, this capability is foundational for translating GenAI potential into real-world performance.

Why it's Challenging @ Scale

  • Lack of Repeatable Development Patterns: Many teams rely on ad hoc experimentation rather than reusable frameworks or processes.
  • Overreliance on Technical Teams: Business teams often lack the skills or confidence to co-develop or support GenAI solutions.
  • Quality and Reliability Gaps: Without strong testing and monitoring practices, GenAI solutions can underperform or fail in production.
  • Support Models Are Immature: Organizations struggle to provide the right level of support once solutions are deployed.
  • Difficulty Aligning with Business Needs: Solutions are sometimes built without clear connection to business impact or evolving priorities.

Complexity

High: Maturing this capability requires coordination across technical, operational, and business teams, along with robust development and support infrastructure.

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GenAI Landing Page

Taking Action

Though most organizations begin their GenAI journey with significant knowledge gaps, there are targeted actions that can be taken to accelerate the process. Select your group’s current maturity, based on your assessment results, and act today.

The most important part of any journey is starting… To move from “Exploring” to “Experimenting”, focus on the following key actions:
  • Explore Key Concepts & Best Practices: Complete the Exploring the Keys to Winning with GenAI workshop (2 hrs.) to understand foundational key concepts and explore applied best practices.
  • Developing a Clear & Compelling GenAI Vision.
  • Developing an Integrated Strategy & Acceleration Plan.
  • Productizing High-Impact GenAI Solutions.
  • Architecting the Enterprise Capabilities to Win with GenAI.
  • Ensuring You Have the Integrated Insights to Win with GenAI.
  • Define Your Action Plan: Outline concrete, prioritized steps your organization will take to implement your GenAI Solution Strategy.

Jumpstarting Your Plan

  • Define your accountable leads), their roles, responsibilities, and committed capacity.
  • Deliver your first 90-day quick wins.
  • Configure your Delta 7/28 Plan module.
  • Define your measures of success and insights plan.
  • Build and kick off your change and comms plan.

Targeted Activities

  • Define your GenAI product PRD and MVP scope (problem, users, outcomes, requirements)
  • Build your quality evaluation harness (golden dataset + rubric)
  • Create your operations and observability playbook for production GenAI solutions
  • Deliver Quick Wins: Small, high-impact GenAI projects that can demonstrate tangible value in a short time frame.
  • Launch a Solution Sprint: Build and deploy a lightweight GenAI solution to solve a real user pain point within a 2-4 week window.
  • Develop a Shared Support Model: Create a simple GenAI solution support process that clearly defines roles for technical and business teams.
  • Showcase a Working Prototype: Demo a functional GenAI prototype tied to a specific business outcome to generate awareness and enthusiasm.
To move from Experimentation to “Lifting-Off”, prioritize the following actions:
  • Complete one or more of our Deep Dive Courses: Begin exploring key concepts and best practices, including:
  • Nail It Before You Scale It: Assess and optimize your solution or process before adopting it at scale.
  • Assess Your Proposed Solution or Process: Evaluate the GenAI solution’s performance against clear business metrics before scaling.
  • Define in-scope Processes and Guardrails: Establish which business workflows the solution will support, along with rules for safe and responsible use.
  • Close any Data or Measurement Gaps: Ensure the right metrics, feedback loops, and analytics are in place to guide continuous improvement.
  • Define Your Adoption & Scaling Plan: Create a structured roadmap for how GenAI solutions will be rolled out across teams, workflows, or business units.
  • Define Your Phased Implementation Plan: Build a timeline to expand from pilot to broader adoption in waves, starting with high-value use cases.
  • Build Awareness and Finalise Enablers: Prepare the organization with training, communication, and enablement resources to support scaled rollout.
  • Operationalize Your Comms Plan: Launch a recurring communications cadence (e.g., newsletters, demos) to build awareness and momentum.
To move from Lifting-Off to “Accelerating”, prioritize the following actions:
  • Formalize Your Best Practices: Document and standardize what’s working to ensure consistent, scalable success across teams and use cases.
  • Document What Works: Capture repeatable solution patterns, prompts, and guardrails that contributed to success.
  • Create a GenAI Playbook: Develop a guide with example use cases, tooling guidance, and roles/responsibilities for future solution development.
  • Establish a Support Framework: Define how GenAI solutions will be monitored, maintained, and updated over time.
  • Accelerate Your Adoption: Intensify efforts to embed GenAI across your organization by expanding use cases, increasing user engagement, and removing adoption barriers.
  • Expand Use Case Coverage: Identify adjacent opportunities where the existing solution pattern can be quickly replicated.
  • Boost User Enablement: Offer bite-sized learning modules, quick reference guides, or office hours to make adoption easier.
  • Remove Operational Bottlenecks: Address pain points such as data access, permissions, or platform limitations that hinder scale.
  • Celebrate Your Wins: Publicly acknowledge team accomplishments to build and sustain adoption momentum.
  • Highlight Solution Success Stories: Share before-and-after examples of how GenAI improved business outcomes.
  • Recognize Builders and Supporters: Call out individuals or teams who made notable contributions to GenAI solution success.
  • Make Success Visible: Share dashboards, impact metrics, or testimonials that spotlight GenAI value.
The “Accelerating” stage represents “Target State” for many capabilities. “Breaking Away”, on the other hand, suggests that the specific Capability represents a clear competitive advantage for your business.
  • Streamline & Embed: Integrate GenAI into core workflows while eliminating friction points to make usage seamless and routine.
  • Embed in Core Business Processes: Make GenAI tools a native part of standard work by automating tasks in core systems and workflows.
  • Simplify Solution Maintenance: Implement automated alerts, monitoring, and retraining processes to reduce support burden.
  • Track and Tune Performance: Continuously measure solution performance and user engagement to fine-tune outcomes.
  • Leverage Automation: Use GenAI-powered tools and workflows to streamline repetitive tasks, enhance operational efficiency, and reduce manual effort.
  • Automate Support Tasks: Use GenAI to manage helpdesk responses, FAQs, or initial troubleshooting steps.
  • Optimize Internal Workflows: Apply GenAI to accelerate internal reviews, approvals, or compliance checks.
  • Introduce Intelligent Assistants: Deploy purpose-built assistants for teams (e.g., sales, HR) to boost productivity.
  • Evolve & Further Accelerate: Continuously refine GenAI strategies based on insights and outcomes, while expanding into more complex or high-impact use cases.
  • Expand to Complex Use Cases: Tackle cross-functional workflows or high-impact areas such as forecasting, R&D, or innovation.
  • Refine Development Lifecycle: Introduce agile feedback loops for faster iterations and better alignment with user needs.
  • Scale Impact Measurement: Advance your approach to GenAI KPIs by integrating usage, satisfaction, and ROI metrics across all deployed solutions.

Key "Watchouts"

As you take action you’ll want to avoid:

  • Skipping Support Planning: Without a support model, GenAI solutions can degrade quickly or fail to meet expectations.
  • Assuming What Worked Will Scale: Just because a prototype performed well doesn’t mean it’s ready for broader adoption.
  • Underestimating Cross-Team Coordination: GenAI solution development requires alignment between technical and business teams.
  • Ignoring User Feedback: Neglecting user input can result in low adoption, poor performance, or missed opportunities.
  • Focusing on the Tech, Not the Value: A technically impressive solution that doesn’t solve a real problem will fail to gain traction.

Targeted Benefits

While Developing & Supporting High-Impact GenAI Solutions can be challenging, its benefits are clear and compelling, including:

  • Increased Solution Reliability: Solutions are better tested, supported, and ready for long-term use.
  • Accelerated Time-to-Value: Teams can go from idea to working solution faster with repeatable development patterns.
  • Higher Adoption Rates: Supported, well-aligned solutions are more likely to be embraced by users.
  • Smarter Resource Allocation: Focused development efforts reduce waste and prioritize what matters most.
  • Scalable Impact: Proven GenAI solutions can be confidently expanded across the organization.

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Eddie
Accelerated Innovation

Hi, I'm Eddie 👋

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