Defining Your Target GenAI
User Experience
This workshop helps your team envision the “target state” user experience for a GenAI-enabled product or capability—so you can clarify how it should work across key moments, what the user sees and does, and where human oversight is required. You’ll align on interaction patterns, define what “good” looks like, and capture the assumptions you need to test through prototypes and early validation.
Make the experience clear enough to build—and credible enough to trust.
Teams often jump into features before defining the intended user experience end-to-end.
- The experience isn’t defined: Without a clear target state, teams design in fragments and users get an inconsistent journey.
- GenAI interactions are unclear: If the “how it behaves” isn’t specified, stakeholders disagree and delivery teams fill in gaps differently.
- Trust and oversight are under-designed: When human review and guardrails aren’t planned upfront, adoption and confidence suffer.
The result is an experience that feels unpredictable—making it harder to earn usage, trust, and repeat engagement.
We guide your team through a structured approach to define a cohesive, adoption-ready user experience.
- Target-State Experience Definition: Establish the intended end-to-end journey and what success looks like for users and the business.
- Integration into Existing Flows: Decide where GenAI belongs in current experiences so it supports—not disrupts—how work gets done.
- Interaction Model Design: Align on how users will engage in key moments (inputs, outputs, and handoffs) to ensure consistency.
- Human Oversight Strategy: Define where humans review, approve, or intervene so quality and trust are built into the experience.
- Feedback Loop and Learning Plan: Specify how users will give feedback and how the team will use it to improve over time.
- Defining your Target State End-to-End GenAI User Experience
- Integrating GenAI into Existing UX Flows
- Specifying Interaction Models for Key Use Cases
- Balancing Automation with Human Oversight
- Creating Effective GenAI UX / UI Feedback Loops
- Produce a target-state end-to-end experience outline for the selected use case(s)
- Define a set of agreed interaction patterns for the highest-priority moments in the journey
- Document where GenAI integrates into existing workflows, including clear user handoffs and responsibilities
- Establish a practical human oversight model (where review happens, by whom, and why)
- Capture the key assumptions and feedback signals to validate through prototypes and early testing
Who Should Attend:
Solution Essentials
Facilitated, discussion-driven working session with structured exercises and group breakouts
4 hours
Beginner to Intermediate
Standard collaboration tools (shared docs/whiteboard and slides)