Enterprise GenAI UX Design Best Practices
Enterprises don’t struggle to build GenAI—they struggle to make it usable, predictable, and trusted in real workflows. When UX is an afterthought, users don’t know what to expect, don’t understand why outputs look the way they do, and hesitate to rely on results. This workshop provides a deep dive into enterprise GenAI UX design best practices: introducing UX principles for GenAI interaction models, identifying GenAI-specific user experience challenges, evaluating UX maturity for enterprise AI applications, mapping UX strategies to business goals and capabilities, and planning foundational GenAI UX initiatives and tests.
Leave with a practical UX approach that increases adoption, improves trust, and reduces friction in GenAI-enabled work.
GenAI changes how people interact with systems—and many enterprise UX patterns aren’t built for that shift.
- GenAI interactions feel inconsistent and unpredictable: Without clear interaction principles, similar prompts produce different experiences and users lose confidence quickly.
- Users don’t know how to judge outputs: Missing cues around source, confidence, and next steps make it hard to rely on results responsibly.
- UX maturity is uneven across teams: Some experiences are thoughtfully designed, others are rushed—creating adoption gaps and fragmented user expectations.
If GenAI experiences aren’t designed for trust and clarity, adoption stalls
We help teams establish GenAI UX principles and a practical plan to apply them consistently across enterprise use cases.
- Introduce UX principles for GenAI interaction models: Define the core interaction patterns that make GenAI experiences predictable, usable, and safe in real workflows.
- Identify GenAI-specific user experience challenges: Surface common friction points—ambiguity, over-reliance, unclear feedback—and design responses to address them.
- Evaluate UX maturity for enterprise AI applications: Assess current patterns and gaps so teams can prioritize the improvements that matter most to adoption.
- Map UX strategies to business goals and capabilities: Align UX investments to the business outcomes GenAI must drive and the capabilities required to support them.
- Plan foundational GenAI UX initiatives and tests: Define early initiatives and validation tests that build confidence and accelerate learning.
- UX principles for GenAI interaction models
- GenAI-specific user experience challenges
- Evaluating UX maturity for enterprise AI applications
- Mapping UX strategies to business goals and capabilities
- Planning foundational GenAI UX initiatives and tests
- Define UX principles that improve trust, clarity, and consistency in GenAI interactions
- Identify the highest-impact UX challenges limiting adoption in your enterprise context
- Assess current UX maturity and prioritize improvements across teams and use cases
- Align GenAI UX strategies to business goals and enabling capabilities
- Leave with a plan for foundational UX initiatives and tests to guide rollout and iteration
Who Should Attend:
Solution Essentials
Facilitated workshop (interactive discussion + working session)
2 hours
Intermediate
Virtual whiteboard and shared document workspace