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Accelerating Adoption of Your GenAI Solutions

Workshop
Get your GenAI solution used—by the people it was built for

Building a GenAI capability is only half the job. The real challenge is getting teams to find it, trust it, and use it in their day-to-day work. In this workshop, we pinpoint what’s blocking adoption today (awareness, confidence, workflow fit, training, incentives), then define a practical plan—owners, actions, and metrics—to increase real usage and measurable impact.

If people aren’t using it weekly, you don’t have a solution—you have a pilot.

The Challenge

Many GenAI solutions stall after launch for the same predictable reasons:

  • No one is sure when to use it: Users don’t know the “right moments” or decisions it supports, so they default to old habits.
  • Trust breaks faster than it builds: A few poor or inconsistent experiences (or unclear guardrails) create hesitation and quiet drop-off.
  • Adoption work has no owner: Enablement, communication, support, and improvement fall between teams—so usage never compounds.

The result is low repeat usage, weak word-of-mouth, and leadership frustration that “it didn’t land.”

Our Solution

We help you turn adoption into a managed plan with clear accountability and measurable progress.

  • Barrier-to-Usage Diagnosis: Identify exactly why people aren’t using it (awareness, fit, confidence, effort, incentives) and what to fix first.
  • Executive-Ready Adoption Narrative: Create simple, repeatable messaging that explains who it’s for, when to use it, and what outcome it improves.
  • Clear Ownership & Operating Rhythm: Assign owners for enablement, support, feedback capture, and releases—plus a cadence to review progress.
  • Adoption Metrics That Matter: Define the few signals that reflect real adoption (repeat users, frequency, task completion) and the thresholds you expect.
  • Action Plan Tied to Business Value: Translate adoption goals into specific actions and priorities that connect usage to outcomes leaders care about.
Area of Focus
  • Understanding Barriers to GenAI Adoption
  • Positioning Adoption as a Growth Driver
  • Defining Key Stakeholder Roles
  • Creating an Adoption Success Framework
  • Aligning Adoption Strategy to Business Value
Participants Will
  • Identify the top 5 adoption blockers for a selected GenAI solution—and the concrete fixes to remove them
  • Define “who it’s for” and “when to use it” guidance that can be communicated in one page
  • Assign clear owners across teams for enablement, support, feedback, and ongoing improvements
  • Establish a small set of adoption metrics and decision thresholds that indicate real traction
  • Leave with a 30–60 day adoption action plan with priorities, owners, and checkpoints

Who Should Attend:

Support Leaders Change Management LeadersProduct LeadersCustomer Experience LeadersOperations LeadersCustomer Success LeadersMarketing LeadersBusiness Unit Owners

Solution Essentials

Format

Facilitated, discussion-driven working session

Duration

4 hours

Skill Level

Beginner to Intermediate

Tools

Standard collaboration tools (shared docs/whiteboard and slides)

Turn GenAI launches into sustained impact