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Exploring Emerging GenAI Adoption Best Practices

Description

This capability focuses on understanding and applying emerging best practices for adopting and scaling GenAI across the organization. It enables teams to learn from early pilots, refine their approach, and lay the groundwork for broader GenAI integration.

Why it's Important

As GenAI evolves rapidly, simply deploying tools isn’t enough. Organizations must adopt practices that enable teams to learn, adapt, and scale effectively. Understanding emerging adoption strategies helps avoid missteps, accelerates time-to-value, and increases the chances of sustainable success. Without these practices, GenAI efforts risk becoming siloed, inefficient, or abandoned altogether.

Why it's Challenging @ Scale

  • Fragmented Experimentation: Teams often run isolated pilots without a shared approach, making it difficult to consolidate learning.
  • Lack of Repeatable Models: Many organizations don’t yet have proven frameworks or playbooks for GenAI adoption.
  • Cultural Resistance: Employees may be hesitant to adopt AI-driven tools due to fear, uncertainty, or lack of trust.
  • Enabler Gaps: Missing infrastructure, training, or governance structures can slow adoption progress.
  • Changing Best Practices: As GenAI evolves, yesterday’s best practices may quickly become outdated or ineffective.

Complexity

High: Navigating evolving practices while building alignment, infrastructure, and change readiness adds significant complexity to GenAI adoption.

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GenAI Landing Page

Taking Action

Though most organizations begin their GenAI journey with significant knowledge gaps, there are targeted actions that can be taken to accelerate the process. Select your group’s current maturity, based on your assessment results, and act today.

The most important part of any journey is starting… To move from “Exploring” to “Experimenting”, focus on the following key actions:
  • Explore Key Concepts & Best Practices: Complete the Defining Your Vision to Win with GenAI workshop (2 hrs.) to understand foundational key concepts and explore applied best practices.
  • Identifying Strategic GenAI Opportunities.
  • Establishing Guiding Principles for Vision Execution.
  • Mapping GenAI Vision to Business Capabilities.
  • Activating Cross-Functional GenAI Leadership.
  • Measuring Early Indicators of Vision Success.
  • Define Your Action Plan: Outline concrete, prioritized steps your organization will take to accelerate your Emerging GenAI Adoption efforts.

Jumpstarting Your Plan

  • Define your accountable lead(s), their roles, responsibilities, and committed capacity
  • Deliver your first 90-day quick wins
  • Configure your Delta 7/28 Plan module
  • Define your measures of success and insights plan
  • Build and kick off your change and comms plan

Targeted Activities

  • Stand up your GenAI adoption playbook lite (change, comms, champions, support).
  • Launch your adoption enablement pack (onboarding, training, support, comms).
  • Run your pilot/beta program playbook with structured feedback loops.
  • Deliver Quick Wins: Small, high-impact GenAI projects that can demonstrate tangible value in a short time frame.
  • Launch an Internal GenAI Learning Sprint: Conduct a short-term, focused initiative for teams to explore GenAI tools and share learnings.
  • Pilot a GenAI Adoption Playbook: Create and test a lightweight framework or guide to help teams adopt GenAI more consistently.
  • Showcase Internal GenAI Successes: Highlight early use cases or wins across the organization to build confidence and momentum.
To move from Experimentation to “Lifting-Off”, prioritize the following actions:
  • Complete one or more of our Deep Dive Courses: Begin exploring key concepts and best practices, including:
  • Nail It Before You Scale It: Assess and optimize your solution or process before adopting it at scale.
  • Assess Your Proposed Solution or Process: Evaluate GenAI pilots to ensure they address real business needs and are ready for broader rollout.
  • Define in-scope Processes and Guardrails: Establish clear policies, workflows, and responsible use guidelines to support scalable adoption.
  • Close any Data or Measurement Gaps: Identify missing metrics and feedback loops to monitor adoption success and refine practices.
  • Define Your Adoption & Scaling Plan: Create a structured roadmap for how GenAI solutions will be rolled out across teams, workflows, or business units.
  • Define Your Phased Implementation Plan: Sequence GenAI rollout to focus first on high-impact areas with strong stakeholder support.
  • Build Awareness and Finalise Enablers: Develop internal education, tools, and support channels to ensure teams are ready to adopt GenAI.
  • Operationalize Your Comms Plan: Set up recurring communication to share updates, celebrate milestones, and maintain momentum.
To move from Lifting-Off to “Accelerating”, prioritize the following actions:
  • Formalize Your Best Practices: Document and standardize what’s working to ensure consistent, scalable success across teams and use cases.
  • Capture Lessons Learned: Summarize key insights from early adoption efforts to refine methods and avoid repeated mistakes.
  • Develop Enablement Assets: Create toolkits, templates, and training materials that reflect real-world adoption successes.
  • Launch a GenAI Adoption Hub: Centralize access to resources, updates, and community Q&A to support continuous learning.
  • Accelerate Your Adoption: Intensify efforts to embed GenAI across your organization by expanding use cases, increasing user engagement, and removing adoption barriers.
  • Scale What Works: Expand successful GenAI use cases into adjacent teams or functions with similar needs.
  • Remove Friction Points: Streamline provisioning, access, and support so teams can begin using GenAI with minimal delay.
  • Empower Local Champions: Identify and support individuals who can lead GenAI adoption efforts in their departments.
  • Celebrate Your Wins: Publicly acknowledge team accomplishments to build and sustain adoption momentum.
  • Highlight Adoption Milestones: Track and communicate meaningful GenAI usage metrics or success thresholds.
  • Share Tangible Impact Stories: Showcase improvements in efficiency, quality, or innovation from GenAI adoption.
  • Recognize GenAI Champions: Celebrate individuals or teams driving successful GenAI practices and outcomes.
The “Accelerating” stage represents “Target State” for many capabilities. “Breaking Away”, on the other hand, suggests that the specific Capability represents a clear competitive advantage for your business.
  • Streamline & Embed: Integrate GenAI into core workflows while eliminating friction points to make usage seamless and routine.
  • Embed in Daily Workflows: Make GenAI tools a natural part of core team processes, reducing reliance on ad hoc adoption.
  • Simplify the User Experience: Continuously improve tools and interfaces to reduce the effort required to adopt and use GenAI.
  • Monitor and Optimize Usage: Regularly assess how GenAI is being used to identify gaps, inefficiencies, and new opportunities.
  • Leverage Automation: Use GenAI-powered tools and workflows to streamline repetitive tasks, enhance operational efficiency, and reduce manual effort.
  • Automate Adoption Reporting: Use GenAI to generate real-time dashboards on usage, adoption barriers, and progress.
  • Deploy Smart Assistants: Build and scale task-specific GenAI helpers that assist users with onboarding, FAQs, or usage tips.
  • Continuously Improve Toolsets: Evaluate and integrate emerging GenAI capabilities that can elevate your adoption strategy.
  • Evolve & Further Accelerate: Continuously refine GenAI strategies based on insights and outcomes, while expanding into more complex or high-impact use cases.
  • Expand Adoption Across Functions: Push GenAI adoption into new departments or workflows that were previously out of scope.
  • Track and Benchmark Maturity: Use internal assessments to understand where teams are in their adoption journey and tailor support.
  • Refine Your Adoption Vision: Evolve your internal vision and goals for GenAI adoption based on results, feedback, and innovation trends.

Key "Watchouts"

As you take action you’ll want to avoid:

  • Confusing Pilots with Scale: Small-scale wins can create a false sense of readiness-scaling requires different enablers.
  • Neglecting Change Management: Even with strong tools, lack of communication and support can stall adoption.
  • Assuming One-Size-Fits-All: What works in one team or function may not translate without adaptation.
  • Over-Relying on Tools: Adoption success depends on mindset, training, and leadership-not just the tech.
  • Failing to Measure What Matters: Without adoption metrics, it’s hard to track progress or justify further investment.

Targeted Benefits

While exploring emerging GenAI adoption best practices can be challenging, its benefits are clear and compelling, including:

  • Faster Time-to-Value: Effective practices accelerate progress from exploration to impact.
  • Increased Adoption Confidence: Teams feel more comfortable engaging with GenAI when guided by proven approaches.
  • Scalable Success Models: Best practices enable repeatable, cross-functional adoption wins.
  • Informed Prioritization: Helps organizations focus on high-impact use cases and avoid low-value distractions.
  • Stronger Organizational Alignment: Shared approaches drive consistency, transparency, and buy-in across the business.

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Eddie
Accelerated Innovation

Hi, I'm Eddie 👋

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