Turn GenAI adoption into repeat behavior—not a one-time trial. Give customers and teams the support, guidance, and enablement that turn early wins into scaled usage and measurable impact.
Adoption doesn’t scale because a solution exists. It scales when people know how to use it, trust the value, and come back often enough to change behavior. When that breaks down, leaders end up wrestling with questions like:
Are we...
…clear on what it will take to create real pull for the solution—and what we need to fix first?
…clear on why users would try this tomorrow, come back next week, and keep using it over time?
…seeing where adoption stalls across onboarding, habits, trust, and buy-in—and moving fast enough to remove those blockers?
…building training and support into our solutions, rather than hoping people learn as they go?
…turning internal adoption into sustained behavior change, rather than running training that fades fast?
Our Solution - Turn GenAI solutions into real-world adoption and impact
Built to turn launch into lasting usage, our Accelerate Adoption of Your GenAI Solutions Playbook helps leaders overcome adoption barriers and drive the engagement, trust, and behavior change high-impact GenAI solutions need.
Your GenAI Adoption Playbook @ a Glance
Launch Pad
- Structured 1:1 discovery sessions to clarify priorities, adoption maturity, and scaling constraints
- A targeted readiness scan to assess your baseline readiness
- An executive brief covering GenAI adoption best practices and their implications
- Introducing scalable methods to accelerate adoption of your GenAI solutions
- Exploring applied Use Cases, adoption best practices, and key “Watch Outs”
- Aligning on an actionable scaling plan
Mission Control & Lift-Off
- Identifying and prioritizing key GenAI Solution Adoption gaps
- Exploring our 21 GenAI Solution Adoption Acceleration Guides
- Leveraging a GenAI Strategist-led planning session to define your action plan
- Promoting Your GenAI Solutions
- Enabling Client Adoption of Your GenAI Solutions
- Providing Targeted Client Training & Support
- Enabling Internal Adoption of Your GenAI Solutions
- Providing Targeted Team Member Training & Support
- Co-deliver quick wins to ‘make it stick’ and accelerate your target state delivery goals
Mission Accelerate
- Configuring and customizing your GenAI Adoption scaling playbook
- Operationalizing your GenAI Adoption Target Operating Model (TOM)
- Optimizing and evolving your TOM
- Configuring and customizing your GenAI Adoption metrics and insights plan
- Operationalizing your GenAI Adoption Insights Plan and Operational Processes
- Optimizing and evolving your insights
- < 30 Days Wins: Lightly configurable resources and solutions
- 30 – 60 Day Wins: Lightly customizable Quick Wins
- 60 – 90 Day Wins: Increasingly high value Quick Win deliverables
- Baseline your current adoption readiness, friction points, and enablement resources
- Tailor the plan to the adoption friction, enablement priorities, and behavior-change gaps most likely to slow usage
- Deliver Quick Wins, build capability, and scale priority solutions through one integrated plan
- Identify your priority stakeholders, communication needs, and adoption barriers
- Configure and deliver a tailored GenAI Adoption communications plan, custom Comms Hub, and role-specific enablement assets
- Build and sustain momentum with explainers, demos, videos, and proof points.
- Define your quarterly GenAI Adoption review, optimization, and adaptation process
- Enable quarterly strategy and scaling plan updates, with rapid response to major market, innovation, and competitor shifts
- Keep your GenAI Adoption approach evergreen by continuously improving how you drive usage, reinforce behavior change, and sustain adoption momentum
- Identify where your teams need targeted coaching to overcome adoption, enablement, or change barriers
- Deliver tailored expert support, working sessions, and practical guidance
- Help your teams reinforce adoption, solve high-friction challenges, and keep your GenAI Adoption efforts moving forward
Choose Your On-Ramp...
Choose the right on-ramp for your GenAI Adoption journey—whether you’re looking to rapidly align and mobilize, solve targeted challenges, or scale your GenAI Adoption holistically.
An Accelerated Alignment & Action Planning Sprint
A fast-paced leadership alignment and action planning sprint to:
- Baseline your current GenAI adoption maturity
- Explore best practices
- Align on top priorities
- Define your path forward
- Identify near-term Quick Wins
Accelerate & De-Risk Your GenAI Adoption Journey
Confidently scale your GenAI Adoption with a tailored TOM that helps you turn adoption into sustained behavior change.
Targeted GenAI Adoption Solutions
Rapidly solve targeted GenAI Adoption scaling challenges, including:
- Baseline your current adoption and enablement gaps
- Solve a high-priority adoption challenge
- Clarify your target adoption goals and priorities
- Align on practical actions to move forward
- Deliver focused progress in a matter of weeks
Outcomes you can expect
Increase visibility so more users understand what your GenAI solutions are, why they matter, and when to use them.
Build stronger GenAI understanding so users feel more prepared to engage with the solutions effectively.
Increase sustained usage by helping teams embed GenAI solutions into real workflows and day-to-day decisions.
Strengthen user confidence by improving clarity, support, and confidence in the value of your GenAI solutions.
Turn stronger adoption into better business outcomes, broader value realization, and more meaningful results over time.
Complimentary Resources
Curious About What “Great Looks Like”?
Review our “GenAI Adoption” Whitepaper
Want to See How You Compare?
Complete our GenAI Adoption Scan or Assessment
Want an easy way to come up to speed?
Click here to listen to our GenAI Adoption Podcast
Want to dig deeper?
Click here to check out our library of YouTube videos
Frequently Asked Questions
- Why do we need to focus on GenAI adoption now?
Because even strong solutions fail without trust, understanding, and real usage across the business. - What outcomes should we expect from this work?
Higher awareness, stronger trust, broader adoption, and higher returns on GenAI investments. - What happens if we don’t invest in adoption?
Capable solutions launch, but usage stays uneven and impact falls short.
- What do you mean by “GenAI adoption”?
Helping people trust, adopt, and use GenAI well in everyday work. - What are the main deliverables from this work?
Adoption priorities, enablement plans, and a path to sustained use. - What do “Quick Wins” look like in GenAI Adoption work?
Sharpen user messaging, improve onboarding, and remove trust barriers.
- Does this only apply to employee-facing GenAI solutions?
No—it applies to internal and customer-facing solutions wherever trust and repeat usage matter. - Can this work if we already launched the solution?
Yes—it is especially useful after launch, when adoption often needs more focused support. - Does this go beyond training?
Yes—it covers awareness, enablement, trust, and reinforcement—not just training.
- How do you improve adoption in practical terms?
We focus on the barriers blocking usage, trust, onboarding, and workflow fit. - How do you build trust in GenAI solutions?
We build trust through clearer value, safer use, and clearer expectations in the experience. - How do you connect adoption work to business impact?
We tie adoption work to the behaviors and workflow changes that create value.
- Who should be involved from our side?
Product, business, change, communications, and enablement leaders who shape everyday adoption. - How do you keep adoption from fading after launch?
We build reinforcement, support, and feedback loops that keep usage rising after launch. - How do we sustain this after the initial work is done?
We make adoption a repeatable capability, not a one-time rollout.