Accelerated Innovation

Developing the Enterprise GenAI UX Design Capabilities to Win

GenAI UX Design Foundations

Workshop
Build the UX foundation that makes GenAI consistent, scalable, and trusted

Scaling GenAI is hard when every team designs interactions differently. This workshop builds the foundation—reusable patterns, components, and feedback loops—so experiences stay consistent as products and teams expand.

Leave with a practical blueprint for GenAI UX patterns and a path to a scalable design system.

The Challenge

GenAI introduces new interaction dynamics—and traditional enterprise UX standards rarely cover the behaviors that drive trust and adoption.

  • GenAI experiences are inconsistent across teams: Without shared patterns, users face different behaviors and expectations in each application, reducing confidence and adoption.
  • Teams lack reusable components and layouts: Every experience is rebuilt from scratch, slowing delivery and increasing design and support debt.
  • Feedback and testing aren’t designed into the experience: Without loops and validation, teams can’t systematically improve outcomes or reduce common user errors.

When the UX foundation is missing, GenAI scale creates fragmentation

Our Solution

We help teams establish foundational UX practices and reusable assets so GenAI experiences scale with consistency and learning.

  • Define GenAI UX heuristics and best practices: Establish the principles that drive clarity, trust, and responsible use in GenAI interactions.
  • Create scalable UX components and layouts: Identify reusable components and layouts that support common GenAI patterns, reducing reinvention across teams.
  • Integrate feedback loops into GenAI interfaces: Design feedback mechanisms that capture user signals and improve experience quality over time.
  • Validate UX design through user-centered testing: Define lightweight testing approaches that confirm usability and trust before broad rollout.
  • Build a UX design system tailored to GenAI patterns: Translate patterns into a design system foundation that teams can adopt consistently across products.
Area of Focus
  • GenAI UX heuristics and best practices
  • Scalable GenAI UX components and layouts
  • Integrating feedback loops into GenAI interfaces
  • Validating UX design through user-centered testing
  • Building a UX design system tailored to GenAI patterns
Participants Will
  • Define a set of GenAI UX heuristics that improve clarity, trust, and consistency
  • Identify reusable components and layouts that reduce reinvention across GenAI experiences
  • Establish feedback loop patterns that help interfaces learn and improve over time
  • Define a user-centered testing approach to validate GenAI UX before scaling
  • Leave with a plan for building and adopting a GenAI UX design system foundation

Who Should Attend:

UX/UI DesignerTransformation LeadersProduct LeadersService Delivery LeadersGenAI Program LeadersAI/ML LeadersGenAI Platform LeadersDesign System OwnersResearchers and Customer Insight Leads

Solution Essentials

Format

Facilitated workshop (in-person or virtual) 

Duration

4 hours 

Skill Level

Intermediate 

Tools

Virtual whiteboard and shared document workspace

Leverage GenAI to Keep Your Customers Coming Back for More.