Accelerated Innovation

Training Users for New GenAI Capabilities

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Training Users for New GenAI Capabilities

Description

Training Users for New GenAI Capabilities ensures that employees, partners, and other stakeholders understand how to confidently and securely interact with GenAI solutions. This capability includes targeted enablement, hands-on learning, and scalable training strategies aligned to evolving GenAI workflows.

Why it's Important

As GenAI solutions become embedded in day-to-day operations, training becomes essential to drive adoption, avoid misuse, and unlock value. Without effective enablement, even the most powerful tools can go underutilized or generate risk. GenAI introduces new interaction patterns, decision responsibilities, and governance expectations-training must evolve accordingly. Proactively equipping users accelerates time to value, reduces friction, and builds trust in the technology.

Why it's Challenging @ Scale

  • Inconsistent user readiness across roles: Different teams require different levels of GenAI literacy-making one-size-fits-all training ineffective.
  • Rapid evolution of GenAI features: New models and capabilities roll out faster than traditional enablement programs can adapt.
  • Lack of embedded training infrastructure: Many enterprises lack the systems to deliver GenAI-specific training at scale.
  • Limited visibility into training impact: It’s often unclear whether training efforts translate to safe, confident usage in practice.
  • Insufficient stakeholder ownership: Without clear accountability, training initiatives can stall or fail to reach intended audiences.

Complexity

High: Maturing this capability requires cross-functional coordination, content development, learning infrastructure, and continuous feedback loops to keep pace with changing GenAI tools and use cases.

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Taking Action

Though most organizations begin their GenAI journey with significant knowledge gaps, there are targeted actions that can be taken to accelerate the process. Select your group’s current maturity, based on your assessment results, and act today.

  • Explore Key Concepts & Best Practices: Complete the Integrated GenAI Change Management Best Practices workshop (2 hrs.) to understand foundational key concepts and explore applied best practices.
  • Explore Integrated GenAI Change Management Challenges.
  • Explore GenAI change management governance and control best practices.
  • Explore emerging EDD enabled GenAI change management.
  • Integrated GenAI Change Management Metrics & Success Measurement.
  • GenAI change management continuous improvement best practices.
  • Define Your Action Plan: Outline concrete, prioritized steps your organization will take to implement GenAI Strategy.
  • Align on your Current State and define your Target State.
  • Create an actionable enablement plan.
  • Define target timeline and measures of success.
  • Deliver Quick Wins: Small, high-impact GenAI projects that can demonstrate tangible value in a short time frame.
  • Launch a GenAI onboarding module for new users: Create a lightweight training covering responsible usage, task workflows, and known system limitations.
  • Provide targeted use-case walkthroughs: Deliver short, role-based guides for key use cases (e.g., content drafting, summarization, research).
  • Identify GenAI champions across teams: Empower early adopters to provide guidance and encourage best practices within their departments.
  • Complete one or more of our Deep Dive Courses: Begin exploring key concepts and best practices, including:
  • GenAI Change Management Planning & Readiness Best Practices.
  • GenAI Change Management Risk & Incident Management Best Practices.
  • GenAI Change Management Adoption & Comms Best Practices.
  • GenAI Change Management Monitoring & Change Governance Best Practices.
  • Nail It Before You Scale It: Assess and optimize your solution or process before adopting it at scale.
  • Assess Your Proposed Solution or Process: Evaluate whether current training materials align with actual user tasks and responsibilities.
  • Define in-scope Processes and Guardrails: Clarify which GenAI-enabled workflows require mandatory training before access.
  • Close any Data or Measurement Gaps: Implement mechanisms to track training completion, performance, and impact.
  • Define Your Adoption & Scaling Plan: Create a structured roadmap for how GenAI solutions will be rolled out across teams, workflows, or business units.
  • Define Your Phased Implementation Plan: Sequence training rollout based on business unit readiness and solution criticality.
  • Build Awareness and Finalize Enablers: Ensure support materials, documentation, and help channels are in place.
  • Operationalize Your Comms Plan: Launch clear communications on training expectations, timelines, and access procedures.
  • Formalize Your Best Practices: Document and standardize what’s working to ensure consistent, scalable success across teams and use cases.
  • Codify GenAI training protocols and learning objectives: Define the required competencies for different roles and solutions.
  • Create role-based learning paths and checklists: Structure training journeys tailored to how users interact with GenAI.
  • Embed training into onboarding and release workflows: Make enablement a default part of how users gain GenAI access.
  • Accelerate Your Adoption: Intensify efforts to embed GenAI across your organization by expanding use cases, increasing user engagement, and removing adoption barriers.
  • Expand training coverage to new tools and updates: Ensure users stay current as GenAI solutions evolve.
  • Offer just-in-time learning in product workflows: Provide embedded tips and support directly within GenAI interfaces.
  • Translate content into local languages and formats: Make training accessible across global teams.
  • Celebrate Your Wins: Publicly acknowledge team accomplishments to build and sustain adoption momentum.
  • Recognize power users and early adopters: Highlight individuals who are modeling effective and secure GenAI usage.
  • Share success stories across business units: Promote tangible outcomes achieved through strong user enablement.
  • Use internal newsletters, awards, or social platforms: Build visibility for training efforts and encourage participation.
  • Streamline & Embed: Integrate GenAI into core workflows while eliminating friction points to make usage seamless and routine.
  • Standardize GenAI access workflows with training checkpoints: Ensure enablement is a built-in part of access provisioning.
  • Integrate learning nudges and micro-lessons into tools: Deliver contextual training exactly when and where it’s needed.
  • Connect training completion to compliance tracking: Link learning outcomes to broader security or governance requirements.
  • Leverage Automation: Use GenAI-powered tools and workflows to streamline repetitive tasks, enhance operational efficiency, and reduce manual effort.
  • Automate training enrollment based on user roles: Automatically assign relevant modules as users join new teams or projects.
  • Use GenAI to generate personalized training plans: Tailor content based on user history, job role, and system usage patterns.
  • Deploy bots to answer training questions in real time: Offer always-available support for onboarding and learning.
  • Evolve & Further Accelerate: Continuously refine GenAI strategies based on insights and outcomes, while expanding into more complex or high-impact use cases.
  • Update training content based on solution feedback: Continuously refresh lessons using user input and system data.
  • Expand coverage to include advanced GenAI capabilities: Provide education on new models, agents, and interaction paradigms.
  • Benchmark enablement against external leaders: Compare maturity and outcomes with peer organizations to drive innovation.

Key "Watchouts"

  • Assuming traditional training is sufficient: GenAI requires new mental models, interaction patterns, and risk awareness.
  • Neglecting role-specific needs: A generic curriculum can leave critical gaps for technical teams, business users, or leadership.
  • Treating training as a one-time activity: GenAI evolves fast-enablement must be continuous and responsive.
  • Underinvesting in post-training support: Without ongoing guidance, even trained users may struggle to apply knowledge.
  • Failing to measure training effectiveness: Without metrics, it’s difficult to refine programs or demonstrate impact.

Targeted Benefits

  • Faster time-to-adoption: Users ramp up quickly and begin delivering value with GenAI solutions sooner.
  • Lower operational and compliance risk: Well-trained users are more likely to use GenAI tools safely and correctly.
  • Higher overall GenAI satisfaction: Clear training reduces confusion and increases user confidence.
  • Greater scalability of GenAI programs: Standardized enablement allows rapid expansion across the business.
  • Increased return on GenAI investments: Maximizing user impact improves solution ROI.

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Eddie
Accelerated Innovation

Hi, I'm Eddie 👋

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